Please fill out the New Return & Exchange Policy below.

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* Please feel free to contact us if you have any questions or concerns in regards to our return and exchange policy. 1-800-269-0726.


New Return & Exchange Policy

Returns are accepted within 30 days on most products. Oxygen systems may be returned within 30 days of purchase without any fees for exchange to a new oxygen system. We will exchange for a new oxygen system with a price that is more or equal to without any fee applied to the returned oxygen system. In the event that an item is damaged, lost or incorrectly delivered, claims must be made within 7 days of the product’s delivery date. Most items sent back for return without an exchange are subject to a 4% to 15% “Resale as Used Fee”. Items that have smoke odor cannot be returned or exchanged. Contact us for a “Incoming Shipping Number” before shipping any products back to us. (see below). Some of our products are offered with free shipping please be aware that if you return one of these products, our actual shipping costs will be deducted from your return refund. All items returned without a return authorization, including items returned to us for refusal delivery, are subject to the 25% restocking fee. 


How to Return an Item:

Submit a return by email to us at or call us at 1-800-269-0726. We will provide you with return instructions, including the proper return address.


Returns received without an “Incoming Shipping Number” cannot be processed. The “Incoming Shipping Number”must be requested within 21 days of purchase and the returned item should be received by us within 7 days of receiving the “Incoming Shipping Number”. Return items with an “Incoming Shipping Number” must be received by us within 30 days of the date of purchase. After this time, these items are not eligible for a refund. When packing returned items be sure to pack completely in their original packaging, including all manuals and other related documentation. COPD Store is not responsible for shipping costs or damage on returned items. Please ensure when shipping items back you ship with a delivery confirmation number that you retain to verify our receipt of the returned item. If shipping via US Mail you must request a delivery confirmation number with your shipment.